Managing retrial queueing systems with boundedly rational customers.
Yu ZhangJinting WangPublished in: J. Oper. Res. Soc. (2023)
Keyphrases
- queueing systems
- single server
- queueing model
- arrival rate
- steady state
- poisson arrivals
- service times
- queueing networks
- queue length
- special case
- queueing theory
- markov chain
- state dependent
- call center
- waiting times
- heavy traffic
- service systems
- parallel machines
- stationary distribution
- customer classes
- single server queue
- fluid model
- scheduling problem
- maximum entropy
- markov process