Managing retrial queueing systems with boundedly rational customers.

Yu Zhang Jinting Wang

Published in: J. Oper. Res. Soc. (2023)

Keyphrases

queueing systems
single server
queueing model
arrival rate
steady state
poisson arrivals
service times

queueing networks
queue length
special case
queueing theory
markov chain
state dependent

call center
waiting times
heavy traffic
service systems
parallel machines
stationary distribution

customer classes
single server queue
fluid model
scheduling problem
maximum entropy
markov process