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Lean Six Sigma to Improve Customer Service Processes: A Case Study.

Genett Jiménez-DelgadoHugo Hernández PalmaNadia León CastroAnderson Nieto-GranadosDairo NovoaJairo Martínez Ventura
Published in: HCI (26) (2024)
Keyphrases
  • customer service
  • customer satisfaction
  • case study
  • customer behavior
  • information systems
  • inventory control
  • databases
  • user interface
  • service quality