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The strategic choice to continue outsourcing, switch vendors, or backsource: Do switching costs matter?

Dwayne WhittenSubrata ChakrabartyRobin L. Wakefield
Published in: Inf. Manag. (2010)
Keyphrases
  • switching costs
  • software vendors
  • information technology
  • information systems
  • case study
  • prior studies
  • service providers
  • individual level
  • decision making
  • knowledge management
  • information retrieval
  • end users