Review of After-Sales Service Concepts.
Asbjørn RolstadåsHans-Henrik HvolbyPeter FalsterPublished in: APMS (2006)
Keyphrases
- customer service
- service oriented
- management system
- service providers
- real time
- web services
- domain knowledge
- concept maps
- concept learning
- service quality
- literature review
- service discovery
- processor sharing
- single server
- customer satisfaction
- knowledge structures
- service composition
- steady state
- background knowledge
- information systems