An Ontology-Supported Case-Based Reasoning Technique for FAQ Proxy Service.
Sheng-Yuan YangPen-Chin LiaoCheng-Seen HoPublished in: SEKE (2005)
Keyphrases
- case based reasoning
- customer service
- web services
- service discovery
- service quality
- service providers
- artificial intelligence
- domain specific
- service oriented
- case retrieval
- single server
- decision support system
- question answer
- knowledge engineering
- domain knowledge
- expert systems
- knowledge base
- information services
- knowledge acquisition
- multimedia
- case library
- case based reasoning systems