A New Service for Customer Care Based on the TrentoRise BigData Platform.
Sergio RamazzinaChiara L. BallariDaniela SomenziPublished in: Proc. VLDB Endow. (2013)
Keyphrases
- customer service
- customer satisfaction
- call center
- service requirements
- sharing platform
- long term
- service platform
- service times
- service architecture
- web services
- management system
- service management
- service quality
- public services
- client server architecture
- mashup
- real time
- service composition
- customer requirements
- information services
- online stores
- mobile services
- end users
- point of sale
- arrival process
- health care
- value added services
- customer support
- service oriented
- cloud services
- customer behavior
- seamless integration
- churn prediction
- electronic commerce
- web environment
- service delivery
- private cloud