BPM Governance: An Exploratory Study in Public Organizations.
André Felipe Lemos SantanaCarina Frota AlvesHigor Ricardo Monteiro SantosAdelnei de Lima Cavalcanti FelixPublished in: BMMDS/EMMSAD (2011)
Keyphrases
- public organizations
- public sector
- e government
- public administration
- information sharing
- digital government
- information and communication technologies
- business process management
- policy making
- developing countries
- service delivery
- government services
- governmental organizations
- business process
- government agencies
- business processes
- human computer interaction
- object oriented
- databases
- digital libraries
- information systems
- artificial intelligence