Development of an Expert System-Oriented Service Support Help Desk Management System.
Abrar Hasin KamalMohammad Obaidullah TusherShadman Fahim AhmadNusrat Jahan FarinNafees MansoorPublished in: IJCCI (2018)
Keyphrases
- management system
- flow management
- end users
- support systems
- decision support
- expert systems
- software engineering
- development process
- seamless integration
- service provisioning
- enabling technologies
- decision support system
- service management
- support environment
- technology enhanced learning
- customer support
- service oriented
- decision aiding
- knowledge management
- service composition
- design tools
- information services
- decision making
- single server
- knowledge creation
- steady state
- database management systems
- assistive technology
- knowledge based systems
- software development
- relational databases
- web services