Retrieving Product Features and Opinions from Customer Reviews.
Lisette García-MoyaHenry Anaya-SánchezRafael Berlanga LlavoriPublished in: IEEE Intell. Syst. (2013)
Keyphrases
- customer reviews
- product features
- opinion mining
- sentiment analysis
- automatically extracting
- positive or negative
- product reviews
- online product reviews
- opinion words
- customer satisfaction
- information retrieval
- user generated content
- sentence level
- positive and negative
- relative importance
- text mining
- information extraction
- free text
- fine grained