The interplay between value and service quality experience: e-loyalty development process through the eTailQ scale and value perception.
Honglei LiNnanyelugo Aham-AnyanwuCemal TevrizciXin LuoPublished in: Electron. Commer. Res. (2015)
Keyphrases
- service quality
- development process
- customer satisfaction
- software engineering
- metamodel
- service providers
- systems development
- electronic commerce
- software development
- case study
- online shopping
- quality of service
- competitive advantage
- user satisfaction
- information systems
- call center
- information quality
- design process
- software projects
- functional requirements
- competitive environment
- process management
- software quality
- job satisfaction
- customer loyalty
- development projects
- internet shopping
- game development
- database systems
- machine learning
- real world