Online Shoppers' Satisfaction: The Impact of Shopping Values, Website Factors and Trust.
Sai Vijay TataSanjeev PrasharChandan ParsadPublished in: Int. J. Strateg. Decis. Sci. (2017)
Keyphrases
- online shopping
- online retailers
- website
- online consumer
- shopping behavior
- website design
- customer satisfaction
- online stores
- online shoppers
- satisfaction degree
- service quality
- factors that influence
- factors influencing
- main factors
- internet shopping
- influencing factors
- individual level
- competitive advantage
- product recommendation
- trust model
- conceptual framework
- consumer trust
- information systems
- case study
- context aware
- service providers
- electronic commerce
- web content
- social capital
- user satisfaction