The implementation trends of intelligence E-CRM in business process.
Bashar Shahir AhmedFadi AmroushMohammed Larbi Ben MaatiPublished in: CIST (2016)
Keyphrases
- business process
- business processes
- process mining
- business process models
- process model
- artificial intelligence
- ws bpel
- web services
- business rules
- business process management
- business process modeling
- virtual organization
- case study
- workflow technology
- workflow engine
- service oriented architecture
- workflow management
- workflow model
- data mining