CRM-Outsourcing - Status quo und Herausforderungen.

Matthias Meyer Jörg Schumacher

Published in: HMD Prax. Wirtsch. (2006)

Keyphrases

status quo
information technology
customer relationship management
grounded theory
college students
technological innovation
information systems
service providers
credit risk
e government
data mining applications
case study
evolutionary algorithm
active learning
competitive advantage