Process improvement in a utility company.
Tracy M. HayesMarilyn M. HelmsPublished in: Bus. Process. Manag. J. (1999)
Keyphrases
- process improvement
- software process improvement
- software process
- root cause
- business process
- knowledge management
- product development
- business processes
- cost estimation
- quality assurance
- software development
- e government
- engineering design
- artificial intelligence
- software engineering
- iso iec
- business process management