Supporting Technical Customer Services with Mobile Devices: Towards an Integrated Information System Architecture.
Michael FellmannSebastian HuckeRüdiger BreitschwerdtOliver ThomasNadine BlinnMichael SchlickerPublished in: AMCIS (2011)
Keyphrases
- mobile devices
- context aware
- information systems
- location aware
- mobile applications
- mobile commerce
- customer service
- mobile environments
- computing devices
- mobile services
- network services
- physical location
- mobile technologies
- service quality
- pervasive computing
- mobile networks
- smart phones
- customer satisfaction
- ubiquitous computing
- layered architecture
- mobile learning
- service architecture
- management information systems
- electronic commerce
- mobile phone
- communication technologies
- seamless integration
- service management
- end users
- technical solutions
- customer support
- information infrastructure
- learning activities
- service providers
- pervasive environments
- customer data
- potential customers
- network architecture
- service discovery
- location based services
- business managers
- agent based architecture
- information services
- content management
- wireless technologies
- virtual organization
- mobile computing
- service oriented
- network infrastructure
- service delivery
- wifi
- m learning
- mobile users