Evaluation of the hotels e-services quality under the user's experience.
Ramón Alberto CarrascoJuan Sánchez-FernándezFrancisco Muñoz-LeivaMaría Francisca BlascoEnrique Herrera-ViedmaPublished in: Soft Comput. (2017)
Keyphrases
- end users
- user experience
- user satisfaction
- user centric
- quality evaluation
- user studies
- service quality
- high quality
- user interaction
- user requirements
- user interface
- spoken dialogue systems
- quality assessment
- internet usage
- personal preferences
- user privacy
- recommender systems
- user centered
- multimodal interfaces
- service oriented
- physical location
- online services
- personalized services
- web services
- user groups
- service providers
- user defined
- service discovery
- social networking services
- personalized information