Reformation of public service to meet citizens' needs as customers: Evaluating SMS as an alternative service delivery channel.
Mahmud Akhter ShareefYogesh Kumar DwivediVinod KumarUma KumarPublished in: Comput. Hum. Behav. (2016)
Keyphrases
- public services
- service delivery
- e government
- cross channel
- life cycle
- end to end
- government services
- service provision
- service management
- online services
- government agencies
- service oriented
- public sector
- mobile phone
- web services
- service providers
- public administration
- researchers and practitioners
- real world
- language learning
- learning systems
- computational intelligence
- data warehouse
- e learning