Introduction to the Minitrack on Smart Service Systems: Analytic, Cognition and Innovation.

Haluk Demirkan Jim Spohrer Ralph Badinelli

Published in: HICSS (2018)

Keyphrases

service systems
web technologies
service level
service oriented
call center
enterprise systems
information processing
heavy traffic
queueing model
architectural style
case study
queue length
arrival rate
real time
web content
rapid development