Combining text categorization and dialog modeling for speaker role identification on call center conversations.
Rémi LavalleyChloé ClavelPatrice BellotMarc El-BèzePublished in: INTERSPEECH (2010)
Keyphrases
- text categorization
- call center
- text classification
- feature selection
- information gain
- multi label
- knn
- k nearest neighbor
- text classifiers
- automated text categorization
- text documents
- service level
- reuters corpus
- semi supervised learning
- term frequency
- arrival rate
- data sets
- feature selection for text categorization
- tf idf
- text mining
- unlabeled data
- nearest neighbor
- high dimensional
- information systems
- databases