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A multi-level framework for measuring and benchmarking public service organizations: connecting stages-of-growth models and enterprise architecture.

Devender MaheshwariMarijn JanssenAnne Fleur van Veenstra
Published in: ICEGOV (2011)
Keyphrases
  • enterprise architecture
  • reference models
  • public services
  • reference model
  • service delivery
  • information systems
  • website
  • decision making
  • service oriented
  • public administration