A sentiment analysis of the influence of service attributes on consumer satisfaction.
Man WangJia ZhouHuazhi LinPublished in: J. Intell. Fuzzy Syst. (2021)
Keyphrases
- sentiment analysis
- purchase decision
- opinion mining
- service quality
- sentiment classification
- text classification
- sentence level
- customer satisfaction
- multi aspect
- text mining
- sentiment lexicon
- product reviews
- online reviews
- social media content
- user generated
- electronic commerce
- service providers
- public opinion
- network effects
- natural language processing
- user satisfaction
- collective classification
- social networks
- product features
- neural network
- decision rules
- probabilistic model