Satisfaction or gratitude? Exploring the disparate effects of physicians' knowledge sharing on patients' service evaluation in online medical consultations.
Hongying TanXiaofei ZhangYefei YangPublished in: Inf. Syst. J. (2023)
Keyphrases
- knowledge sharing
- medical data
- medical treatment
- medical experts
- medical knowledge
- intensive care
- medical practitioners
- knowledge transfer
- medical staff
- service quality
- knowledge management
- critical care
- motivational factors
- information sharing
- clinical data
- information exchange
- healthcare professionals
- sharing knowledge
- medical records
- clinical decision support systems
- medical diagnosis
- share knowledge
- customer knowledge
- organizational learning
- patient care
- e learning
- databases
- web services
- knowledge exchange
- online learning
- clinical diagnosis
- medical center
- incentive mechanism
- health care
- story telling
- community members
- home care
- tacit knowledge
- cardiovascular disease
- patient records
- patient data
- data mining