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The Integrated User Satisfaction Model: Assessing Information Quality and System Quality as Second-order Constructs in System Administration.
Nicole Forsgren
Alexandra Durcikova
Paul F. Clay
Xuequn Wang
Published in:
Commun. Assoc. Inf. Syst. (2016)
Keyphrases
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user satisfaction
information quality
structural equation modeling
information systems
service quality
knowledge transfer
perceived quality
prior knowledge
factors affecting
customer satisfaction