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Deriving customer preferences for hotels based on aspect-level sentiment analysis of online reviews.
Jing Zhang
Xingchen Lu
Dian Liu
Published in:
Electron. Commer. Res. Appl. (2021)
Keyphrases
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sentiment analysis
online reviews
opinion mining
sentiment classification
sentiment words
customer preferences
text classification
sentiment lexicon
product reviews
natural language processing
sentence level
text mining
product features
user generated
machine learning
social networks