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The perceptual evaluation of information systems using the construct of user satisfaction: case study of a large french group.
Aurélie Leclercq
Published in:
Data Base (2007)
Keyphrases
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user satisfaction
information systems
case study
service quality
information quality
perceived quality
customer satisfaction
perceived usefulness
objective measures
databases
quality attributes
user perceptions
real world
website
service providers
kolmogorov smirnov