Keyphrases
- service quality
- reverse logistics
- electronic commerce
- third party
- online shopping
- customer satisfaction
- inventory control
- customer loyalty
- competitive advantage
- reverse logistics network
- network design
- supply chain
- customer service
- bi objective
- vehicle routing problem
- service providers
- user satisfaction
- business models
- information systems
- internet shopping
- technology acceptance
- call center
- supply chain management
- response time
- negative impact
- factors influencing
- expert systems
- databases