Economic analysis of M/M/c/N queue with retention of impatient customers.
Rakesh KumarSumeet Kumar SharmaPublished in: Int. J. Math. Oper. Res. (2013)
Keyphrases
- economic analysis
- arrival rate
- call center
- queueing model
- heavy traffic
- poisson arrivals
- single server queue
- queue length
- single server
- service times
- arrival and service rates
- arrival process
- asymptotically optimal
- holding cost
- customer classes
- steady state
- service rates
- queue size
- queueing systems
- service systems
- poisson process
- artificial intelligence
- long term
- traffic intensity
- state dependent
- customer retention
- fluid model
- queueing networks
- customer relationship management
- finite capacity
- service quality
- markov modulated
- arrival processes
- waiting times
- finite buffer
- emotional intelligence
- neural network
- service level
- stationary distribution
- service providers
- markov chain
- learning gains
- customer service
- hazard rate