Examining E-Government Enabling of E-Health Service Through the Lens of Structuration Theory.
Tiko IyamuPublished in: Int. J. Sociotechnology Knowl. Dev. (2020)
Keyphrases
- e government
- structuration theory
- service delivery
- service provision
- public services
- public sector
- electronic government
- public administration
- service offerings
- grounded theory
- developing countries
- case study
- government organizations
- government services
- service providers
- government agencies
- service oriented
- digital government
- knowledge management
- web services
- information technology
- customer satisfaction
- customer service
- service quality
- current practices