Humanizing AI Customer Service: Want to Switch to Human Agents?
Zhao LiuMerrill WarkentinJutong WenXinwei LiuPublished in: AMCIS (2024)
Keyphrases
- customer service
- artificial agents
- multi agent systems
- multi agent
- multiagent systems
- multiple agents
- intelligent agents
- intelligent behavior
- artificial intelligence
- customer behavior
- agent interactions
- inventory control
- expert systems
- artificially intelligent
- cooperative
- autonomous agents
- software agents
- business strategy
- customer satisfaction
- human intelligence
- governmental organizations
- customer support
- decision making
- intelligent systems
- human behavior
- mobile agents
- databases
- human players
- call center
- markov chain