The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services.
Ying-Feng KuoChi-Ming WuWei-Jaw DengPublished in: Comput. Hum. Behav. (2009)
Keyphrases
- value added services
- customer satisfaction
- online shopping
- service quality
- purchase intention
- user satisfaction
- service providers
- web services
- internet shopping
- electronic commerce
- information systems
- information quality
- location aware
- product design
- internet banking
- call center
- competitive advantage
- technology acceptance
- quality of service
- job satisfaction
- mobile phone
- real time
- decision making
- data analysis
- customer support
- search engine