Binary driver-customer familiarity in service routing.
Marlin W. UlmerMaciek NowakDirk C. MattfeldBogumil KaminskiPublished in: Eur. J. Oper. Res. (2020)
Keyphrases
- service requirements
- customer service
- service level
- queue length
- customer satisfaction
- call center
- service quality
- service times
- lead time
- electronic commerce
- customer behavior
- management system
- shortest path
- service providers
- traffic engineering
- inter domain
- routing algorithm
- web services
- customer support
- customer requirements