From OEM to brand name enterprise: the transformation of the after-sale service of MiTAC, Inc.
Min-Jen TsaiPublished in: Int. J. Serv. Technol. Manag. (2009)
Keyphrases
- enterprise systems
- service oriented
- service providers
- management system
- service composition
- lifecycle management
- electronic business
- customer service
- service discovery
- service quality
- knowledge management
- enterprise application
- databases
- web services
- virtual enterprise
- processor sharing
- database
- brand image
- service systems
- cloud services
- linear transformation
- information services
- image registration
- data sets