The impact of industry contextual factors on IT focus and the use of IT for competitive advantage.
Grover S. KearnsAlbert L. LedererPublished in: Inf. Manag. (2004)
Keyphrases
- competitive advantage
- financial services
- contextual factors
- market share
- strategic advantage
- resource based view
- business processes
- knowledge management
- competitive environment
- customer relationship management
- business information
- user behavior
- contextual information
- service quality
- case study
- background information
- real world
- social factors