Customers' Perception of Service Quality in a Training Institute: An Assessment using Servqual.
S. MaheswaranManimay GhoshPublished in: Int. J. Asian Bus. Inf. Manag. (2012)
Keyphrases
- service quality
- customer satisfaction
- service providers
- call center
- customer requirements
- quality management
- online shopping
- user satisfaction
- electronic commerce
- quality of service
- information systems
- competitive environment
- customer support
- customer loyalty
- marketing strategies
- web services
- information quality
- customer service
- internet shopping
- incident management
- computer software
- competitive advantage
- database