Reflecting the relevance of communication in e-government-projects: two case studies in the field of knowledge management in the Swiss public administration.
Marianne FraefelAlessia C. NeuroniReinhard RiedlPublished in: D.GO (2009)
Keyphrases
- public administration
- knowledge management
- e government
- case study
- public sector
- digital government
- information sharing
- electronic government
- service provision
- government services
- knowledge sharing
- information technology
- information retrieval
- developing countries
- organizational learning
- knowledge engineering
- conceptual schemas
- software engineering
- information systems
- web based learning
- lessons learned
- enterprise architecture
- future directions
- data collection
- public services
- software development
- private sector