Success factors for implementing e-government services: the case of the Austrian e-government service portal.
Harald MahrerRoman BrandtweinerPublished in: Int. J. Inf. Technol. Manag. (2004)
Keyphrases
- e government
- success factors
- service delivery
- public services
- electronic government
- public sector
- government services
- public administration
- digital government
- critical success factors
- government agencies
- knowledge management
- m learning
- service quality
- information quality
- end users
- service providers
- case study
- united nations