Measuring supermarket service quality: proposal for a scale.

Eduardo Torres-Moraga Luis Jara-Sarrua Jose M. Moneva

Published in: Int. J. Serv. Stand. (2008)

Keyphrases

service quality
customer satisfaction
service providers
electronic commerce
information systems
user satisfaction
quality of service
competitive environment
information quality
competitive advantage
call center
incident management
database
job satisfaction
customer requirements
data warehouse
data model
databases