Towards loyalty development in the e-banking business.
Luis Vicente CasalóCarlos FlaviánMiguel GuinaliuPublished in: J. Syst. Inf. Technol. (2008)
Keyphrases
- competitive advantage
- business intelligence
- case study
- information systems
- real world
- knowledge management
- knowledge based systems
- information processing
- business models
- financial services
- web technologies
- systems development
- technical infrastructure
- internet enabled
- global economy
- software engineering
- decision making
- customer satisfaction
- support systems
- return on investment
- service quality
- development process