EmoTwiCS: A Corpus for Modelling Emotion Trajectories in Dutch Customer Service Dialogues on Twitter.
Sofie LabatThomas DemeesterVéronique HostePublished in: CoRR (2023)
Keyphrases
- customer service
- social media
- inventory control
- spontaneous speech
- english words
- customer satisfaction
- social networks
- facial expressions
- social networking
- customer behavior
- online social networks
- call center
- customer support
- dialogue system
- trajectory data
- micro blogging
- governmental organizations
- multi agent systems
- natural language
- information systems