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An effective sequential pattern mining algorithm to support automatic process classification in contact center back office.
Tao Qin
Miao He
Changrui Ren
Jin Dong
Sai Zeng
Published in:
SOLI (2012)
Keyphrases
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classification process
pattern recognition
classification accuracy
feature extraction
classification method
public sector
database
data sets
machine learning
search engine
feature space
feature vectors
end users
e government
text classification
social network analysis