Complementarity of the Impact of Alternative Service Channels on Bank Performance.
Rajiv D. BankerPei-Yu Sharon ChenFang-Chun LiuChin-Shyh OuPublished in: ICIS (2010)
Keyphrases
- service oriented
- web services
- incomplete information
- strategic decisions
- service oriented architecture
- service quality
- service providers
- data sets
- real time
- information services
- real world
- service discovery
- communication channels
- website
- end users
- multimedia
- information systems
- multi channel
- genetic algorithm
- mobile services
- customer service