A lightweight, industrially-validated instrument to measure user satisfaction and service quality experienced by the users of a UML modeling tool.
A. K. M. Najmul IslamMervi Koivulahti-OjalaTimo KäköläPublished in: AMCIS (2010)
Keyphrases
- user satisfaction
- lightweight
- service quality
- modeling tool
- customer satisfaction
- information systems
- objective measures
- information quality
- user perceptions
- kolmogorov smirnov
- search experience
- online shopping
- perceived usefulness
- wireless sensor networks
- development environments
- competitive advantage
- structural equation modeling
- response time
- rfid tags
- metamodel
- software systems
- service providers
- technology acceptance
- data warehouse
- end users
- databases