Service innovation through dynamic knowledge management.

Shari S. C. Shang Shu-Fang Lin Ya-Ling Wu

Published in: Ind. Manag. Data Syst. (2009)

Keyphrases

knowledge management
case study
information systems
service providers
software development
web based learning
management system
neural network
e learning
web services
end users
knowledge sharing
organizational learning
customer service