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Service innovation through dynamic knowledge management.
Shari S. C. Shang
Shu-Fang Lin
Ya-Ling Wu
Published in:
Ind. Manag. Data Syst. (2009)
Keyphrases
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knowledge management
case study
information systems
service providers
software development
web based learning
management system
neural network
e learning
web services
end users
knowledge sharing
organizational learning
customer service