The critical factors impact on online customer satisfaction.

Chun-Chun Lin Hsueh-Ying Wu Yong-Fu Chang

Published in: WCIT (2011)

Keyphrases

customer satisfaction
critical factors
service quality
online learning
online shopping
customer retention
database
customer service
marketing strategies
customer loyalty
product design
customer reviews
real time
customer support
electronic commerce
information systems
internet shopping