Likability Estimation of Call-center Agents by Suppressing Annotator Variability.
Hosana KamiyamaAtsushi AndoRyo MasumuraSatoshi KobashikawaYushi AonoPublished in: APSIPA (2019)
Keyphrases
- call center
- agent technology
- multi agent
- multi agent systems
- intelligent agents
- multiagent systems
- multiple agents
- asymptotically optimal
- arrival rate
- service level
- autonomous agents
- cooperative
- software agents
- reinforcement learning
- neural network
- dynamic environments
- customer service
- agent architecture
- mobile agents
- sufficient conditions
- decision making
- databases
- fluid model
- service systems