Exploring customer satisfaction in cold chain logistics using a text mining approach.
Ming Kim LimYan LiXinyu SongPublished in: Ind. Manag. Data Syst. (2021)
Keyphrases
- customer satisfaction
- text mining
- service quality
- online shopping
- information extraction
- customer service
- user satisfaction
- natural language processing
- marketing strategies
- customer reviews
- internet banking
- data mining
- core competence
- supply chain
- knowledge discovery
- web mining
- customer data
- information retrieval
- databases
- topic models
- product design
- information quality
- information systems
- customer retention
- text classification
- topic modeling
- data analysis
- customer loyalty