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The ABC's of customer support academic and business aspects of customer support: a perspective on marketing our services.

Linda DowningEllen M. JacobsonDoug Chambers
Published in: SIGUCCS (1985)
Keyphrases
  • customer support
  • customer service
  • technical support
  • high tech
  • world wide
  • service quality
  • customer satisfaction
  • service management
  • call center
  • website