Determining the factors affecting customer satisfaction using an extraction-based feature selection approach.
Weishen WuDalianus RiantamaPublished in: PeerJ Comput. Sci. (2022)
Keyphrases
- factors affecting
- customer satisfaction
- feature selection
- service quality
- factors influencing
- information quality
- key factors
- customer service
- product design
- online shopping
- core competence
- user satisfaction
- text categorization
- text classification
- customer retention
- machine learning
- customer reviews
- perceived usefulness
- feature selection algorithms
- feature subset
- feature set
- internet banking
- user information satisfaction
- database
- customer data
- customer support
- classification accuracy
- data analysis
- databases