Determinants of customer repurchase intention in online shopping.
Chao-Min ChiuChen-Chi ChangHsiang-Lan ChengYu-Hui FangPublished in: Online Inf. Rev. (2009)
Keyphrases
- online shopping
- customer satisfaction
- service quality
- consumer behavior
- electronic commerce
- technology acceptance
- subjective norm
- customer preferences
- service providers
- marketing strategies
- user satisfaction
- online retailers
- satisfaction degree
- competitive advantage
- quality of service
- shopping behavior
- online shoppers
- information systems
- mobile commerce
- product design
- product search
- individual differences
- database systems
- social networks