A Fuzzy Multiple-Criteria Decision-Making System for Analyzing Gaps of Service Quality.
Wei HsuPublished in: Int. J. Fuzzy Syst. (2015)
Keyphrases
- multiple criteria decision making
- service quality
- goal programming
- intuitionistic fuzzy
- multi criteria
- customer satisfaction
- choquet integral
- service providers
- multi criteria decision making
- electronic commerce
- information systems
- quality of service
- user satisfaction
- fuzzy clustering
- information quality
- group decision making
- fuzzy numbers
- multiple criteria
- databases
- multi objective
- neural network